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BPO Jamaica Publications

Lead Story: Outsource2Jamaica 2018 - a huge success!


This issue is dedicated to highlighting the inaugural Outsource2Jamaica Symposium & Expo 2018. Attendees gave great reviews of inaugural international BPO event; commits yo next staging. 

MBFZ celebrates 33 years of sterling performance


The Montego Bay Free Zone Company, facilitator of growth and development in the BPO industry celebrates 33 years. 

Meet our BPO Personality of the Month Port Authority of Jamaica's Legal czar Dr. Carol Pickersgill. 

BPIAJ celebrates Women In BPO on International Women's Day.

Linkages: Supporting the efficiencies of the BPO sector


In this issue, the BPIAJ seeks to highlight the various economic linkages and the impact the sector has on other sectors and the nation. 

Read about the successes of some of our young professionals in BPO. 

Dads in outsourcing feted on Father's Day.  

BPO Jamaica Publications

Lead Story: Julaire Hall, BPIAJ Manager celebrates 5 years


What a way to start the new year? In this issue, BPO Jamaica highlights the trends in outsourcing for 2018; our member's expectations for the new year and shedding the spotlight on our new members for January. 

BPO Personality of the Month: Julaire Hall, Manager - BPIAJ 

ACCT moves from 300 employees to 1200, launches 2nd site at Barnett Tech Park


Advance Call Centre Technologies (ACCT) launched its second site at the Barnett Tech Park in Montego Bay. 

BPIAJ holds press launch for its inaugural Outsource2Jamaica Symposium & Expo scheduled to be held in April 2018.

BPO Personality of the Month: Michelle Clunie-James,  Marketing Manager - C&W Business

BPIAJ hosts two pre-conference cocktails and mingle


Our BPO Jamaica camera captured the happenings as the Spanish Court Hotel in St Andrew and KIA Motors in Montego Bay hosted the O2J 2018 cocktail receptions. 

Check out photos from the pre-conference events held in Montego Bay and Kingston. This issue also features the #O2J2018 speakers and agenda.

BPO Jamaica Publications

Lead Story: ItelBPO Built on People Power


In this issue, the focus is on one of Jamaica's outsourcing providers - ItelBPO Smart Solutions a local BPO entity founded by Yoni Epstein in 2012. Learn more about ITELBPO and some of the key persons behind its growth. 

BPO Personality of the Month: Roger Williams, National BPO Coordinator 

Celebrating the contribution of the young generation to BPO


The BPIAJ and its membership celebrated National Youth month in fine style; celebrating the contribution of the national training agency in developing the talent pool for work in the sector. 

BPIAJ stages annual Youth Engagement Summit.

BPO Personality of the Month: Shane Angus, Manager - ITeS, JAMPRO

Contax360 employs over 675 agents


Contax360 BPO Call Centre celebrated 10 years and did a total 360 of its company and brand! Learn more about Jacqueline Sutherland and some of her key employees as they continue to grow  a local outsourcing firm creating jobs for Jamaicans youths. 

First Outsource2caribbean convened by the Caribbean Export Development Agency a success! 

BPO Personality of the Month: Kelli Dawn Hamilton, Directors - JSEZA